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ParsePack

Privacy Policy

This document was last updated on March 14, 2026.

1. Introduction

ParsePack ("we", "us", "our") operates the website at parsepack.com and provides the ParsePack service. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Service.

By using ParsePack, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information

When you create an account, we collect your email address and display name. If you sign in with Google, we receive your name and email from Google's authentication service.

Uploaded Documents

When you upload a document (PDF, image, or scan), it is stored temporarily in our secure storage so it can be processed by our AI extraction system. Documents are retained for up to 30 days and then automatically deleted.

Extracted Data

The SKU, product name, quantity, and other fields extracted from your documents are stored in your account. This data is retained for as long as your account is active.

Payment Information

Payments are processed entirely by Polar.sh, our Merchant of Record. We never receive, process, or store your credit card numbers or full payment details. We only receive confirmation of successful transactions and the associated credit amounts.

Usage Data

We collect basic usage data such as pages visited, features used, and error logs. This data is used to maintain and improve the Service.

3. How We Use Your Information

We use the information we collect to:

  • Provide the Service — process your documents, extract data, and enable CSV exports.
  • Process payments — fulfill credit purchases and maintain your credit balance.
  • Communicate with you — send account-related emails such as sign-up confirmations and important service updates.
  • Improve the Service — analyze usage patterns to fix bugs and develop new features.
  • Ensure security — detect and prevent fraud, abuse, and unauthorized access.

4. Third-Party Services

We use the following third-party services to operate ParsePack. Each processes data as described below:

  • Supabase — hosts our database, authentication system, and file storage. Your account data, extracted data, and uploaded documents are stored on Supabase infrastructure.
  • OpenRouter / AI providers — your uploaded documents are sent to AI models for data extraction. Documents are processed in real time and are not stored or used for training by the AI provider.
  • Polar.sh — handles payment processing as our Merchant of Record. Polar.sh processes your payment information directly and is subject to their own privacy policy.
  • Vercel — hosts the ParsePack web application. Vercel may process basic request data (IP addresses, headers) as part of serving the application.

We do not sell, rent, or trade your personal information to any third party.

5. Data Retention

  • Account data (email, preferences) — retained for as long as your account is active. Deleted when you delete your account.
  • Uploaded documents — retained for up to 30 days after upload, then automatically deleted from our storage.
  • Extracted data — retained for as long as your account is active. Deleted when you delete your account.
  • Payment records — retained as required for accounting and legal obligations.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you.
  • Correction — request that we correct inaccurate or incomplete data.
  • Deletion — request that we delete your personal data and account.
  • Export — download your extracted data as CSV files at any time through the Service.

To exercise any of these rights, contact us.

California Residents (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used.
  • Request deletion of your personal information.
  • Opt out of the sale of your personal information — we do not sell your personal information.
  • Non-discrimination for exercising your privacy rights.

European Residents (GDPR)

If you are located in the European Economic Area, our legal basis for processing your data is: (a) your consent when you create an account, (b) contractual necessity to provide the Service, and (c) our legitimate interest in maintaining and improving the Service. You may withdraw consent at any time by deleting your account.

7. Security

We take reasonable measures to protect your personal information, including:

  • Encrypted data transmission (HTTPS/TLS).
  • Secure authentication via Supabase with support for OAuth providers.
  • Access controls to limit who can access user data internally.
  • Secure file storage with access restricted to the uploading user.

No method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Children's Privacy

ParsePack is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly.

9. Cookies

ParsePack uses only essential cookies required for authentication and session management (provided by Supabase Auth). We do not use advertising cookies, tracking pixels, or third-party analytics cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us.

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