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Have a question, feedback, or need help? We'd love to hear from you.
General Inquiries
hello@parsepack.com
Questions about ParsePack, partnerships, or general feedback
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support@parsepack.com
Technical issues, billing questions, or account help
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Frequently Asked Questions
How accurate is the AI extraction?
Our AI handles most supplier document formats with high accuracy. You can always review and edit results before exporting.
What file formats do you support?
PDF, PNG, JPG, JPEG, and WEBP. Max file size is 10MB.
Can I get a refund on credits?
Credits are non-refundable, but if a document fails to process, your credit is automatically refunded.
Do you offer bulk pricing?
Contact us at hello@parsepack.com for custom enterprise pricing.